FAQ | Handcrafted Copper Backsplashes
Frequently Asked Questions
Clear answers before you order.
Customers choose Natuross because the process is personal, predictable, and proven. Every copper backsplash is handcrafted from real 24-gauge copper, custom made for one kitchen, design-approved before production, and photographed before shipping.
Real Copper
Handcrafted from real 24-gauge copper, not printed metal, vinyl, or faux copper.
Custom Fit
Made to the confirmed dimensions of your kitchen, including cutouts when needed.
Approval Process
We confirm the design and order details before production begins.
Trusted Results
Thousands of customers have shared reviews, photos, and videos of completed kitchens.
Real kitchens show the scale, color, and impact better than studio photos.
Every backsplash is made for one customer, one kitchen, and one set of dimensions.
The handmade relief and texture create a kitchen feature that standard materials cannot duplicate.
OrderingCustom SizesCopper & CraftsmanshipInstallationCareProfessionalsShippingReturns
Ordering
The order process is designed to be clear: choose the design, size, finish, and installation method, then we confirm the important details before production.
How do I order a Natuross copper backsplash?
Choose a design, select your size, finish, and installation method, then place your order. If your exact size is not listed, send your approximate width x height in inches and we can add it for you.
Will I approve the design before production?
Yes. We confirm the final size, design, finish, installation method, cutouts, and project details before production begins.
Will I see the finished backsplash before shipping?
Yes. After your backsplash is completed, we send photos of the finished piece before it ships.
Can I ask questions before ordering?
Yes. Send your approximate size, kitchen photo, or design idea through live chat or the contact page. We will help with size, price, design, finish, and installation method.
Custom Sizes & Layouts
Can I order a custom size?
Yes. Every Natuross backsplash is custom made to your measurements, so you are not limited to standard sizes.
Can I order only one panel behind the stove?
Yes. Many customers order a single copper stove backsplash panel as the main focal point behind the range, stove, or cooktop.
Can you make a complete kitchen backsplash system?
Yes. We create complete kitchen backsplash systems with a center stove panel, matching side panels, sink-wall panels, under-cabinet panels, bar panels, and coordinated multi-wall layouts.
Can you make cutouts for outlets or pot fillers?
Yes. We can prepare cutouts for outlets, switches, pot fillers, plumbing, and other fixtures based on the measurements you provide before production.
Copper & Craftsmanship
Traditional handcrafted copper work is rare. Natuross preserves this craft through real metal, hand-formed relief, hand-applied finishes, and custom work made one piece at a time.
Is it real copper?
Yes. Natuross backsplashes are handcrafted from real 24-gauge copper, not printed metal, plastic, vinyl, or faux copper.
Is the design printed on the copper?
No. The artwork is physically raised into the copper by hand, creating real relief, depth, and texture rather than a printed image.
Are your backsplashes machine stamped?
No. Machine-made panels have uniform repeated texture and identical relief. Natuross backsplashes are hand-formed one by one, creating natural hammer texture, softer relief transitions, and unique handcrafted character.
Is the surface protected?
Yes. Each panel is sealed with a clear protective finish to help resist moisture, fingerprints, cooking splashes, and normal daily cleaning.
Why Natuross is different
Anyone can quickly see the difference between a handmade Natuross backsplash and a machine-made panel. Our work has real texture, raised relief, hand-applied finish, and the natural variation of traditional copper craftsmanship.
That is why homeowners and professionals choose Natuross when they want a kitchen feature that cannot be duplicated with standard mass-produced materials.
Natuross vs. Factory-Made Panels
| Natuross Handcrafted Copper | Factory-Made Panels |
|---|---|
| Real 24-gauge copper surface | Often printed, thin, or imitation material |
| Hand-formed relief and texture | Machine-stamped repeated patterns |
| Custom made to exact dimensions | Standard sizes |
| Design approval before production | No artisan design process |
| Finished photos before shipping | Usually shipped without custom review |
| Made for one kitchen or project | Mass-produced for many installations |
Is a copper backsplash better than tile?
For customers who want a custom focal point, a Natuross copper backsplash is better than standard tile because it is made from real 24-gauge copper, handcrafted to the exact size of the kitchen, and created as one continuous artwork without grout lines.
Installation
Is it suitable behind a stove?
Yes. Natuross copper backsplashes are designed for kitchen use behind stoves, ranges, and cooktops when installed according to appliance and local code requirements.
How do I install it?
Most customers choose Adhesive Mount and install the panel directly over clean, dry, stable tile, drywall, wood, stone, brick, or metal. Screw Mount and Hanging Wire options are also available.
Can it be installed over existing tile?
Yes. It can usually be installed over existing tile if the surface is clean, dry, flat, and secure.
Care & Cleaning
Is it easy to clean?
Yes. The sealed surface wipes clean with a soft cloth, warm water, and mild dish soap. No special cleaner is required.
Will grease get stuck in the hammered texture?
No special cleaning is needed. The protective coating helps keep grease and cooking splashes on the surface, where they can be wiped away with mild dish soap and a soft cloth.
Do I need to polish it?
No. Natuross backsplashes are sealed, so they should not be polished like raw copper. Simple gentle cleaning is the safest method.
For Professionals
Do designers, builders, and contractors work with Natuross?
Yes. We regularly work with interior designers, builders, contractors, cabinet companies, architects, and kitchen professionals who need reliable custom copper backsplashes for client projects.
Why do professionals reorder from Natuross?
Professionals reorder because our process is predictable: accurate sizing, direct artisan communication, design confirmation, consistent handcrafted quality, finished photos, and careful shipping.
Can you work from drawings or project photos?
Yes. You can send drawings, sketches, cabinet layouts, client inspiration, or kitchen photos, and we will help turn the project into a handcrafted copper backsplash design.
Production & Shipping
How long does delivery take?
Each backsplash is handmade to order. Production takes approximately 2 weeks. Shipping takes 3–5 business days. Most orders are delivered to your door in about 3 weeks.
Is shipping included?
Yes. The price is all-inclusive and includes delivery to your door.
Do you ship internationally?
Natuross ships within the United States. If you are outside the US, you can order the same handcrafted copper backsplashes through our Etsy store: natuross.etsy.com.
Returns & Order Protection
Can I return a custom backsplash?
Each backsplash is custom made to your selected size, design, and finish, so returns are not accepted unless the item arrives damaged or defective. See our return policy.
What if my order arrives damaged?
If the item arrives damaged, contact us right away with photos of the packaging and product. We will help resolve it according to our return policy.
Still have a question?
Send your approximate width x height in inches, kitchen photo, or design idea. We will help with size, price, design, finish, and installation method.
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