Frequently Asked Questions (FAQs)

Orders

  • Size Customization: Can't find the perfect fit? Simply select a size from the options provided or message us with your custom measurements. We'll add a new size option for you and notify you within minutes.
  • Design Flexibility: Choose from our existing designs or unleash your creativity by messaging us your unique ideas for a custom design. We'll create a custom design and send it to you within an hour.
  • Color Options: Personalize your piece by selecting from our nine available color options, each designed to add a distinctive touch to your space.
  • Custom Products: Have something specific in mind? Message us the details of the product you envision, and we'll create a custom listing for you, notifying you within an hour.

      Shipping

      • Free Shipping: All prices include shipping costs. No hidden fees or surprises.
      • Delivery Time: Expect your order to arrive; for ready to ship products within 1-2 weeks; for made-to-order products within 3-4 weeks in the US, Canada, UK, EU countries, and Australia.
      • Duty-Free: Enjoy your purchase without worrying about additional duties or import taxes.
      • Ships From: Our creations are shipped directly from Turkey.
      • Courier Service: We use FedEx for reliable and efficient delivery.
      • Shipment Tracking: Stay updated with the progress of your shipment.
      • Shipping Guarantee: Concerned about shipping damage or loss? Almost never happens, but if it happens, we promise to ship a replacement piece within a week.

      Refunds

      • Cancellation Policy: Decided to change your mind? No worries. Cancellations are accepted without justification. You can request a cancellation directly or through your account with ease.
      • Returns: Not entirely satisfied? We accept returns without justification. Simply send us a message or initiate the return process through your account.

      Care Instructions

      • Cleaning: Keep your copper art looking its best with a simple cleaning routine using soapy water and soft cloths.
      • Maintenance: Preserve the color tone of your copper piece with an annual spray of clear gloss lacquer, or choose to let it age naturally, as many prefer.

      Support Us

      1. Shoot videos/photos of your piece.
      2. Email to: contact@natuross.com
      3. Share on social media. Tag us, and copy/paste links: natuross.com, Facebook, Instagram, Pinterest, Youtube, Tiktok, Twitter

      Further Assistance

      Got more questions? Send us a message! We're known for our quick responses and are usually available to reply within minutes.