FAQ

Quick answers about ordering, custom sizing, finishes, installation, cleaning, delivery, and returns for handmade Natuross copper kitchen backsplashes.

Need a custom size? Send your rough width × height through live chat or the contact page. Rough measurements are enough to start, and we can add your size as a new option with a direct order link.

Ordering & Custom Sizes

How do I order a copper kitchen backsplash?

Choose a design, select your size, finish, and installation method, then place your order on the product page. Final order details are confirmed before production.

Can I order a custom size?

Yes. If your exact size is not listed, send your rough width × height. We can add your custom size as a new option and send you the direct order link.

Do I need exact measurements before contacting you?

No. Rough measurements are enough to start. Before production, final size and order details are confirmed.

Can you make a single center panel behind the stove?

Yes. Many customers order one copper stove backsplash panel as the main focal point behind the range or cooktop.

Can you make a complete multi-panel kitchen backsplash?

Yes. You can order a single stove panel or a complete backsplash system with matching side panels under surrounding cabinets.

How is the price calculated?

Pricing is based on size. The price is all-inclusive. It will be delivered to your door about a month after ordering.

Designs & Finishes

Can I choose any design?

Yes. Choose any copper kitchen backsplash design you like. If you need help, send the design name or product link and your rough size.

What finishes are available?

Available finishes include Copper, Brown Patina, Green Patina, Blue Patina, Black with Copper Details, Copper with Black Details, Brass, Antique Brass, Black with Brass Details, Silver with Silver Details, Silver with Copper Details, Silver with Brass Details, and Silver with Black Details.

Will the finish look exactly like the photo?

Each piece is handmade from real metal, so small natural variations in tone and hand-hammered texture are normal. That is part of the handmade character.

Can I add cutouts for outlets or other details?

Yes. Cutouts and special notes can be added when needed. Share the details before production so they can be confirmed with the final order details.

Materials & Quality

Is it real copper?

Yes. Natuross backsplashes are handmade from real copper, brass, or silver-plated copper and brass. They are not printed metal, vinyl, foil, or tile.

How thick is the backsplash?

The metal is 24 gauge, about 0.5 to 0.6 mm, wrapped over a rigid 4 mm composite backing. Total thickness is about 6 mm, similar to wall tile.

Is the surface protected?

Yes. Each panel is sealed with a clear protective finish to help resist moisture, heat, fingerprints, grease, and daily cleaning.

Is it handmade?

Yes. Every Natuross backsplash is hand-hammered by artisans. It is not factory-printed or mass-produced.

Installation

Is it safe behind a stove?

Yes. Natuross copper backsplashes are designed for behind stoves and ranges. They are heat-resistant, sealed, and should be installed with proper clearance from open flame according to appliance and local code requirements.

How do I install it?

Most customers choose adhesive mount and install directly over tile, drywall, wood, stone, or metal. Screw mount is also available for extra strength. See the full installation guide.

Can it be installed over existing tile?

Yes. It can usually be installed over existing tile if the surface is clean, dry, flat, and secure.

Do I need a professional installer?

Most customers install the panel themselves. For larger multi-panel projects, unusual walls, or required code work, a professional installer may be helpful.

Can it be screw mounted?

Yes. Screw mount is available and is useful for extra strength, large panels, outdoor areas, fireplaces, or surfaces where adhesive is not preferred.

Care & Cleaning

Is it easy to clean?

Yes. The sealed surface wipes clean with a soft cloth, warm water, and mild dish soap.

Will grease get stuck in the hammered details?

No special cleaning is needed. The panel is sealed, and the surface is designed for daily kitchen use behind stoves. Wipe with a soft cloth, warm water, and mild dish soap.

Do I need to polish it?

No. Do not polish the sealed finish. Simple wiping is enough for normal cleaning.

What cleaners should I avoid?

Avoid abrasive pads, harsh chemicals, strong degreasers, bleach, and metal polish. Use mild dish soap and a soft cloth.

Shipping & Delivery

How long does delivery take?

Most orders are delivered to your door about a month after ordering. Production begins after final details are confirmed.

Is shipping included?

Yes. The price is all-inclusive and includes delivery to your door.

Will I see the final details before production?

Yes. Final order details are confirmed before production begins.

Returns & Order Protection

Can I return a custom backsplash?

Each backsplash is custom made to your selected size, finish, and design. Returns are not accepted unless the item arrives damaged or defective. See our return policy.

What if my order arrives damaged?

If the item arrives damaged, contact us right away with photos of the packaging and product. We will help resolve it according to the return policy.

What if I ordered the wrong size?

Because every backsplash is custom made, size details should be checked carefully before production. For tight spaces, we usually recommend making the panel slightly smaller for easier fit.

Still need help?

Contact us through live chat or visit our contact page. Rough width × height is enough to start.