Frequently Asked Questions – Everything You Need to Know
"Have a question? Find answers about ordering, customization, installation, shipping, and more. If you need further assistance, feel free to Contact Us."
Ordering & Customization
How do I place an order?
Placing an order is easy! Simply:
- Browse our collections and select your desired product.
- Choose the size, patina color, and installation method (if applicable).
- Enter any custom text for personalization in the order notes section.
- Complete checkout, and we’ll start handcrafting your order!
Can I request a custom design?
✅ Yes! We offer fully custom designs, including:
- Logos, business signs, and artwork.
- Unique patterns or personal designs.
- Special dimensions outside our standard sizes.
📌 How to request a custom design:
📩 Email us at contact@natuross.com or use our Contact Form to discuss your ideas. We will create a digital preview before production starts!
Can I personalize my order with text?
Yes! You can add a short custom text (e.g., name, family name, establishment date) to the bottom right of most products.
Simply enter your text in the order notes section at checkout.
What size should I choose for my backsplash?
Measure the area where the backsplash will be installed. If unsure, contact us with your kitchen measurements, and we’ll recommend the best fit.
We also offer fully custom sizes—just ask!
Installation & Maintenance
How do I install my copper backsplash or artwork?
Our products come ready to install with 10 mounting options, including:
- Tile Installation – Similar to wall tiles, uses tile adhesive.
- Stick (Removable or Strongly) – No drilling required, great for renters.
- Screw Mount – Secure for large backsplashes & outdoor use.
- Hanging Wire & Sawtooth Hangers – Easy mounting for wall art.
For detailed installation instructions, visit our Installation Guide.
How do I clean and maintain my copper artwork?
🧼 Cleaning: Use warm soapy water & a soft cloth. Avoid harsh chemicals.
🛡️ Preserving Finish: Apply clear lacquer annually to maintain patina.
✨ Natural Aging: Over time, copper develops deeper, richer tones, adding character.
📌 For full care instructions, visit our Copper Care Guide.
🚚 Shipping & Delivery
Where do you ship?
🌍 We ship worldwide! Most of our customers are in the United States, Canada, UK, Australia, Ireland, and Europe.
How long does it take to receive my order?
Production Time: Since each piece is handmade to order, please allow 3 weeks for crafting.
Shipping Time:
- USA & Canada: 2-5 business days
- Europe: 2-5 business days
- Rest of the world: 14 business days
📦 All orders are shipped via FedEx Express with tracking.
Will I have to pay customs fees?
For U.S., Canada, UK & EU customers, import duties & taxes are covered! 🚀
Other countries may have customs fees depending on local regulations.
🔄 Returns, Refunds & Guarantees
What if my order arrives damaged?
While we carefully package each item, accidents can happen. If your order arrives damaged:
Email us at contact@natuross.com with photos within 48 hours of delivery, and we’ll arrange a replacement.
Do you accept returns?
✅ Yes! We offer a 100% satisfaction guarantee. If you are not happy with your order:
📌 Contact us within 30 days of receiving your order.
📌 Return the item in original condition (buyer covers return shipping).
📌 Once received, we will issue a refund or exchange.
📌 For full return details, visit our Returns & Refunds Policy.
💬 Need More Help? Contact Us!
📩 Email: contact@natuross.com
📞 Phone/WhatsApp: +1 727 308 0940
📍 Location: 7901 4th St N STE 10118 St Petersburg FL 33702 US
🔘 [Contact Us]