FAQ
Have a question about ordering a custom copper backsplash? You’ll find answers here about customization, sizing, installation, shipping, and more. If you need further assistance, feel free to Contact Us.
Ordering & Customization
1. How do I place an order?
Ordering your copper kitchen backsplash is simple:
- Browse our collections and select the design you love.
- Choose your size, patina color (finish), and mounting option.
- Add optional personalization (family name, date, short quote).
- Complete checkout — we’ll prepare your hand-hammered copper backsplash panel and send you photos before shipping.
2. Can I request a custom design?
✅ Yes! We specialize in custom copper backsplashes. We can create:
- Unique nature scenes, quotes, or patterns.
- Made-to-size copper panels to fit your exact kitchen space.
📌 Request Free Quote & Preview.
3. Can I personalize my backsplash with text?
Yes! Many customers choose to add a family name, date, or a meaningful phrase into their design. Simply provide your text at checkout or in the order form, and we’ll send you a preview before production begins.
4. What size should I choose for my copper backsplash?
Measure the width and height of the area you want to cover. If you’re not sure, contact us with your kitchen dimensions — we’ll recommend the perfect fit.
📌 We also offer fully custom sizes up to 78" × 38" (198 × 97 cm) in a single panel.
Installation & Maintenance
1. How do I install my copper backsplash panel?
Our handmade copper backsplashes come ready to install with four mounting options:
- Tile Adhesive – For a flush, permanent installation.
- Screw Mount – Secure, durable, includes matching screw caps.
- Stick (industrial adhesive tape) – Simple peel & stick application.
- Ready to Hang – Sawtooth hangers for easy wall display.
📌 For full step-by-step instructions, visit our Installation Guide.
2. How do I clean and maintain my copper backsplash?
🧼 Cleaning: Use warm soapy water and a soft cloth. Avoid harsh chemicals and abrasive sponges.
🛡️ Protecting the Finish: Apply clear lacquer once a year to preserve the patina and shine.
✨ Natural Aging: Over time, copper develops a richer patina — many customers love the character it adds.
📌 See more tips in our Copper Care Guide.
Shipping & Delivery
1. Where do you ship?
🌍 We ship worldwide! Most customers are located in the USA, Canada, UK, Australia, Ireland, and Europe.
How long does it take to receive my copper backsplash?
- Production time: 3 weeks (hand-hammered to order).
- Shipping time: 2–5 business days
📦 All shipments are sent via FedEx Express with tracking.
2. Will I have to pay customs duties or import taxes?
No — you will not pay anything extra.
All orders ship Delivery Duty Paid (DDP). I pay all customs duties, import taxes, and fees on your behalf. The price shown on the product page and at checkout is the final price you pay.
✅ Free worldwide shipping
✅ No additional charges at delivery
✅ No surprise invoices from FedEx/UPS
So even with the new U.S. customs regulation changes, you can order safely — your copper backsplash will arrive at your door with no extra costs.
Returns, Refunds & Guarantee
1. What if my copper backsplash arrives damaged?
We carefully package every order, but if your panel arrives damaged, contact us immediately:
📌 Email contact@natuross.com with photos within 48 hours of delivery.
We will arrange a replacement at no cost.
2. Do you accept returns?
✅ Yes. We offer a 30-day satisfaction guarantee.
- Contact us within 30 days of receiving your order.
- Return the item in original condition (buyer covers return shipping).
- Once received, we’ll issue a refund or exchange.
📌 For full details, see our Returns & Refunds Policy.
Need More Help?
📩 Email: contact@natuross.com
📞 Phone: +1 727-222-0486
📍 Location: 7901 4th St N STE 10118, St Petersburg, FL 33702, USA