Shipping & Delivery – Fast & Secure Worldwide Shipping
"At Natuross, we ship our handmade copper artwork worldwide with secure packaging and fast delivery via FedEx Express. Learn about our processing times, tracking, and customs policies below."
📌 Need help with your order? Contact us via our Contact Page.
📦 1. Processing Time – How Long Does It Take to Make My Order?
Each piece is 100% handmade to order, requiring thousands of hammer strokes to craft.
✔ Standard Processing Time: 1-3 weeks (depends on product complexity & customization).
✔ Custom Orders: May take additional time based on design requirements.
✔ You will receive a shipping confirmation email with tracking details once your order is dispatched.
💡 Need your order urgently? Contact us before placing your order, and we will do our best to accommodate rush requests.
🚀 2. Shipping Methods & Estimated Delivery Times
We ship worldwide via FedEx Express, ensuring fast and reliable delivery.
📌 Estimated Delivery Times:
- USA & Canada: 2-5 business days
- UK & Europe: 2-5 business days
- Australia & New Zealand: 2-5 business days
- Rest of the World: 14 business days
📦 All orders include tracking, so you can monitor your shipment in real time.
💡 Shipping times may vary due to customs clearance and local delivery services.
🌍 3. Customs, Duties & Taxes – What You Need to Know
✔ For U.S., Canada, UK & EU customers, import duties & taxes are covered! No hidden fees.
✔ For other countries, customs fees may apply depending on local regulations.
✔ Customs processing may occasionally delay shipments, but we ensure all paperwork is correctly prepared.
💡 If you have specific customs concerns, contact us before placing your order.
📌 4. Shipping Guarantee – What Happens If My Order Is Lost or Damaged?
We take extreme care in packaging your copper artwork securely, but if an issue arises:
✔ Lost Shipment? We will assist in tracking and resolving the issue.
✔ Damaged Order? Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
📌 For full details, visit our Returns & Refunds Policy.
📩 Need Help? Contact Us!
📩 Email: contact@natuross.com
📞 Phone/WhatsApp: +1 727 308 0940
📍 Location: 7901 4th St N STE 10118 St Petersburg FL 33702 US
🔘 [Contact Us]