Frequently Asked Questions (FAQs)

Orders

Size Customization: Can't find the perfect fit? Simply select a size from the options provided or message us with your custom measurements. We'll add a new size option for you and notify you within minutes.
Design Flexibility: Choose from our existing designs or unleash your creativity by messaging us your unique ideas for a custom design. We'll create a custom design and send it to you within an hour.
Color Options: Personalize your piece by selecting from our nine available color options, each designed to add a distinctive touch to your space.
Custom Products: Have something specific in mind? Message us the details of the product you envision, and we'll create a custom listing for you, notifying you within an hour.

Free Shipping: All prices include shipping costs. No hidden fees or surprises.
Delivery Time: Expect your order to arrive; for ready to ship products within 1-2 weeks; for made-to-order products within 3-4 weeks in the US, Canada, UK, EU countries, and Australia.
Duty-Free: Enjoy your purchase without worrying about additional duties or import taxes.
Ships From: Our creations are shipped directly from Turkey.
Courier Service: We use FedEx for reliable and efficient delivery.
Shipment Tracking: Stay updated with the progress of your shipment.
Shipping Guarantee: Concerned about shipping damage or loss? Almost never happens, but if it happens, we promise to ship a replacement piece within a week.

Cancellation Policy: Decided to change your mind? No worries. Cancellations are accepted without justification. You can request a cancellation directly or through your account with ease.
Returns: Not entirely satisfied? We accept returns without justification. Simply send us a message or initiate the return process through your account.

Cleaning: Keep your copper art looking its best with a simple cleaning routine using soapy water and soft cloths.
Maintenance: Preserve the color tone of your copper piece with an annual spray of clear gloss lacquer, or choose to let it age naturally, as many prefer.

Shoot videos/photos of your piece.
Email to: contact@natuross.com
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Got more questions? Send us a message! We're known for our quick responses and are usually available to reply within minutes.